Terms and conditions

We may translate these Terms into multiple languages. In the event of any inconsistency between the English version of these Terms and the other language versions, the English version shall prevail.

If you use this product and services, the following specific product or service policies may also apply to you:

Privacy Policy: about how we collect, store and use your personal information.

Cookies Notice: about how we use cookies and similar technologies in our Services.

You may be required to set up an account when using the service. Please ensure the security of your account and password. All actions taken under your account are considered your own and you are responsible for them.

All images, videos, trademarks, etc. appearing on the Site are subject to our intellectual property rights.

Use of the Service may require you to download software for which Ugreen grants you a personal, non-transferable and non-exclusive license to use such software solely for the purpose of using the service. You may not copy, modify, decompile, reverse engineer or attempt to extract the source code of our web pages or software.

We will optimize our services as necessary, but we cannot guarantee that our Sites will be uninterrupted, secure, free from hazards, free from errors or omissions, or free from viruses. Except where prohibited by law, in no event will we be liable for any indirect, special, consequential, punitive or exemplary damages or loss of business, revenue, profits, goodwill, content or data (including (but not limited to) damages resulting from malware or hacking, software or system errors or unauthorized use or causes beyond our reasonable control) or losses.)

You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Site. Prohibited behavior includes, but is not limited to:

• Engaging in any fraudulent, illegal, or harmful activities.
• Introducing viruses, malicious code, or other technologically harmful data.
• Attempting to gain unauthorized access to our systems or any server, computer, or database connected to the Site.
• Making any commercial use of the information or content on the Site without our prior written consent.
• Attempting to imitate, modify, reverse engineer, decompile, disassemble, or otherwise discover the source code of the Site or its underlying software.
• Infringing upon the intellectual property rights of UGREEN or any third party.  

To the maximum extent permitted by applicable law, UGREEN shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, resulting from your access to or use of, or inability to access or use, the services.

Nothing in these Terms shall affect any mandatory statutory rights that apply to you as a consumer, including the legal guarantees described herein. The limitations in this section shall not apply to any liability of UGREEN resulting from our own gross negligence or willful misconduct, or for death or personal injury caused by our negligence. We are not responsible for any failure or delay caused by force majeure.

The Terms shall be governed by the laws of Hong Kong excluding conflicts of laws rules. Any dispute arising out of or in connection with this Terms shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (“HKIAC”) in accordance with the Arbitration Rules of the Hong Kong International Arbitration Centre ("HKIAC Rules") for the time being in force, which rules are deemed to be incorporated by reference in this clause.

UGREEN reserves the right to modify these Terms at any time. We will provide at least three (3) days' prior notice for changes, and at least thirty (30) days' prior notice for changes that are material or disadvantageous to you, by posting the updated Terms on the Site. Your continued use of the Site after the effective date constitutes your acceptance of the new Terms.  

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any right will not be considered a waiver. These Terms, together with our Privacy Policy and Cookie Notice, constitute the entire agreement between you and UGREEN regarding your use of the Site.

We may suspend the service of this Site or terminate your access to this Site if we deem it necessary. These Terms will apply from the time you use this Site until we terminate your access to this Site.

If you have any comments or suggestions regarding these Terms, please feel free to contact us. We will provide the necessary support. Our contact information is as follows:

• Company Name: Ugreen Group Limited  
• Email Address: For inquiries regarding products and services, please contact service@ugreen.com.
• Contact Address: 4/F,Plant 6,1F-6/F,Block 7, YuAn Zone Gaofeng Community, Dalang Street, Longhua District, Shenzhen, China